Canal & River Trust

  • Licence Support Advisor

    Job Locations UK-Gloucester
    Job ID
    Closing Date
    Position Type
    Temporary PT
    Customer Service & Operations
    Advertised Salary
    £20,863 pro rata
  • Job Purpose

    The Canal & River Trust is one of the UK’s largest charities, we maintain 2,000 miles of historic canals, rivers, docks and reservoirs, along with museums, archives and the country’s third largest collection of protected historic buildings – preserving them for future generations


    We are currently looking for a Licence Support Advisor.


    The successful candidate will be working as part of the boat licence customer support team which are responsible for ensuring fairness for all boaters by tackling licence evasion and breaches of licencing terms & conditions. The Licence Support Advisor is an office based role responsible for high level of customer contact around the early stages of the evasion and non compliance processes.  They also ensure a consistent approach is adopted to Trust processes and providing administrative support to the wider team.


    This post is a 12 month part time temporary vacancy. 22.5 Hours per week – over 4 days, minimum 5 hours per day - to be discussed at interview stage.

    Knowledge, Skills/Qualifications & Experience

    The Role

    • Working with customers where a structured approach is required preferably in an environment which deals with often difficult, complex and sensitive issues
    • Review data, liaise with other colleagues and, where necessary initiate customer contact in line with agreed processes to minimise licence evasion and non compliance with licensing terms and conditions.
    • Ongoing recording, monitoring and progression of cases, ensuring they are escalated where necessary in line with the agreed processes.
    • Communicate effectively with a wide variety of customers, colleagues and other stakeholders on often very complex issues. This will predominantly involve using both written and verbal communication skills but can involve face to face meetings.
    • Support early identification of potential vulnerabilities, equalities issues and other factors which may affect compliance and ensure these are progressed in accordance with the Trust’s processes and where necessary working with external support agencies (e.g. Waterway Chaplains)
    • Provide data to support management reporting required for the effective and efficient management of the team.
    • Provide effective and efficient support to the team including the purchase and management of equipment including bikes, PPE and uniform, raising orders / invoices in line with the defined process.
    • Contribute to the continual improvement of processes and policies used and support the identification of key areas which can help improve the effectiveness and efficiency of the team

    Skills & Experience 

    • Competent awareness and understanding of relevant Acts, Bye Laws and licensing terms and conditions, affecting Canal & River Trust
    • Computer literacy, including knowledge of appropriate business software and systems.
    • Knowledge of Canal and River Trust computer systems and basic knowledge of Canal and River Trust policy, principals & standards (preferable)
    • A basic knowledge of the requirements of the Data Protection Act and Equality Act would be beneficial.
    • Effective communicator, both verbally and in writing with a wide variety of internal and external stakeholder
    • Able to work under own initiative, attention to detail and ability to deliver results in challenging situations.
    • Excellent team working skills, a logical thinker with a positive attitude
    • Driving license preferable

    What We Offer

    In addition to your annual salary, we can offer a competitive contributory DC Pension scheme arrangement, and numerous other employee benefits, including several salary sacrifice benefits.


    We aim to represent the diverse communities we are part of and welcome applicants from across all sectors of the community. We strongly believe that a diverse workforce brings with it a diversity of ideas, thinking and ways of working which enhances what we do.


    When you join the Canal & River Trust you become a member of an engaged team working to preserve our heritage for future generations.  Come and put your skills to use on our waterways.


    Find out more about the work we do on our website:


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