We're the charity who look after and bring to life 2,000 miles of waterways across England and Wales, because we believe that life is better by water.
Every role across the Trust plays it's part in transforming our canals and rivers into spaces where local people want to spend time and feel better, bringing wellbeing benefits to millions. We are now looking for an experienced Customer Support Manager - Boat Licencing to join our team, based from one of our Main offices at Birmingham, Wigan, Leeds or Milton Keynes. This is a National Role, so location can be flexible. You should also expect to be required to travel on a regular basis across our UK and Wales locations. A car cash allowance accompanies this role.
This is an interesting and important role at the Trust. As Customer Support Manager for Boat Licencing you will be responsible for providing a service to support the needs of boating customers and other licence holders and implementing strategies which improve experience, protect income and secures the Trust’s reputation and future ambitions.
About the role:
This is a challenging role, and you will be accessible and visible across our internal and external network. You will be an effective communicator who is adaptable and flexible in your approach to dealing with customers and clients with complex issues. You must be able to deal with complex issues at a senior level working with the regions, legal team and externally with customers and other stakeholders. Resilient, problem solver, and influencer will all be personal traits you strongly identify with and must be able to demonstrate.
Your skills, experience & education
In addition to your salary, we can offer, car cash allowance, a competitive contributory DC Pension scheme arrangement, 25 days annual leave - which increases with service (+ statutory days), and numerous other employee benefits to select from.
The Canal & River Trust is one of the UK's largest charities, and we have a mission to improve wellbeing across our communities and waterways. Come and join us, and help us to transform our communities.
We aim to represent the diverse communities we are part of and welcome applicants from across all sectors of the community. We strongly believe that a diverse workforce brings with it a diversity of ideas, thinking and ways of working which enhances what we do.
Find out more about the work we do and opportunities we have on our website by clicking this link: Work-For-Us