Canal & River Trust

  • Community Engagement Manager

    Job Locations UK-Gloucester | UK-Worcestershire
    Job ID
    Closing Date
    Position Type
    Temporary FT
    Asset Improvement
    Advertised Salary
  • Job Purpose

    The Community Engagement Manager is responsible for managing a multi-partner team to deliver the Unlocking the Severn Activity Plan which has been written by partners during the HLF development phase. They will oversee large contracts, develop wider support for the programme, grow community involvement and build stakeholder relationships to ensure all outcomes are met for people, communities and heritage.


    37 Hours Monday-Friday. Occasional evening & weekend working.This is a 3 year project offering a 3 year fixed term contract.



    Unlocking the Severn is a large and ambitious £20m river restoration programme led by Canal & River Trust, delivered in partnership with Severn Rivers Trust, the Environment Agency and Natural England. It will run from 2018 to 2021 with major funding grants from the Heritage Lottery Fund and EU LIFE Programme.


    The project is based around capital works to remove historic barriers at six weir sites on the River Severn and its main tributary the Teme. The courageous shad (a herring species) will return to the upper reaches of the river and spawn and flourish in large numbers once more. We will open 253km of river for migrating fish, and work toward a sustainable future for the United Kingdom’s longest river.


    Our Activity Plan for community engagement has been designed so that local residents, people who use and visit the river recreationally, and a range of new audiences will participate in memorable and unusual learning experiences to celebrate this magnificent force of nature its fascinating histories and remarkable array of wildlife. They will be supported to continue its protection for years to come.


    Activity Programme Partners

    Project lead: Canal & River Trust                                 

    We're the charity who look after and bring to life 2,000 miles of canals, rivers, docks and reservoirs, along with museums, archives and the country’s third largest collection of protected historic buildings. Every role across the Trust plays its part in transforming our canals and rivers into spaces where local people want to spend time and feel better, bringing wellbeing benefits to millions.


    Our role in the Unlocking the Severn partnership is programme lead; coordinating capital works and community engagement, managing funding and ensuring effective partnership working.


    Delivery partner: Severn Rivers Trust                   

    Severn Rivers Trust are a small independent environmental charity established to secure the preservation, protection and improvement of the Severn catchment. We work to share our enthusiasm and passion for rivers and make positive differences to the lives, aspirations, skills and values of communities by providing meaningful experiences and connections with the natural world.


    Our role in Unlocking the Severn is leading some elements of the project Activity Plan (Formal Learning and Volunteering) and providing specialist input to the partnership.


    Hub partners

    Six hub delivery partners will help us reach larger more diverse audiences across Gloucestershire Worcestershire and Shropshire. These include three museums, a public library and archive, a new heritage learning space, and a country park.


    Joint Activity Programme Team


    The Activity Programme for community engagement will be delivered by a mixed staff team from both main partner organisations. The Community Engagement Manager, two project officers and two apprentices will be employed by the Canal & River Trust. Three project officers will be employed by the Severn Rivers Trust. The team will work closely and collaboratively, sharing office spaces in Gloucester (CRT) and Worcester (SRT), and delivering activities at a range of venues across the project region.


    Knowledge, Skills/Qualifications & Experience

     Key Accountabilities:

    • Responsible for the delivery of the Activity Plan for the Unlocking the Severn programme in accordance with requirements of the Heritage Lottery Fund (HLF) and EU LIFE funding.
    • Responsible for a budget spend of c. £2.2m.
    • Manage multi-partner delivery team of 7 inspiring team performance and managing individual development. Two project officers will report directly to this post. Oversee the work of three other project officers, four apprentices and 450 volunteers.
    • Ensure that standards of excellence are met in the delivery of communications, volunteering, formal and informal learning and interpretation to meet the needs of a diverse audience and forward the reputation of all partners and funders.
    • Oversee the procurement and management of the large contracts associated with the Activity Plan (for example interpretation design, website and evaluation).
    • Ensure that the programme remains on track for delivery to agreed timescales, incorporate contingency planning and identify, mitigate and manage risks.
    • Ensure effective communication, feedback and collaborative working practices between all parties for example project team, external consultants, partner sub-groups, community stakeholders and volunteers.
    • Report to the Activity Programme Steering Group (senior specialists from project partnership) and project board. Sit on the Project Operations Group (project managers delivering each of the delivery workstreams).
    • Support the senior team to satisfy funding compliance and reporting.
    • Responsible for rigorous safeguarding and health & safety procedures. Ensure your team take responsibility for the safety of colleagues, volunteers, themselves and customers. Prepare Risk Assessments and Method Statements ensuring contents are understood and acted upon.


     Knowledge, Experience & Skills:

    • Extensive experience and knowledge of large-scale project delivery associated with high quality community engagement activities, particularly heritage/environment, learning and volunteering.
    • Experience procuring and overseeing creative consultants (e.g. in heritage arts or interpretation).
    • Experience of working with and co-ordinating multidisciplinary teams of staff and volunteers (not necessarily with direct line management of these teams) and consultants. Skills to support individual team members to deliver targets and develop personally and professionally.
    • Experience collaborating and working in partnerships, balancing the needs of different stakeholders to achieve excellent outcomes and rigorous project governance.
    • Experience leading evaluation of community engagement activities, and an understanding of why this is important for partners and funders.
    • Experience writing concise and clear reports proposals and briefing statements.
    • Experience of financial planning and budget management to ensure excellent value for money.
    • Experience of risk management.
    • Ability to assimilate and analyse complex information, identify and prioritise issues and find practical solutions.
    • Creative approach to problem solving.
    • Ability to be innovative and apply a high level of original thought to develop new initiatives.
    • Ability to work well under pressure and meet deadlines.
    • Ability to understand and implement organisational policies.
    • Excellent communication skills, verbally, visually and in writing, appropriate to location, audience and circumstance.
    • Experience using office software including email, MS Word, PowerPoint & Excel.
    • Educated to minimum degree level or equivalent, ideally in a relevant discipline.
    • As this role is on the Rehabilitation of Offenders Act 1974 Exception Order applicants must state the details of any cautions or convictions whether spent or unspent on the self-disclosure section of the application form.
    • This job involves regulated activity with children and adults at risk as defined by the Protection of Freedoms Act 2012. Therefore, an Enhanced Criminal Record check will be undertaken by the successful candidate prior to employment.
    • A criminal record is not necessarily a bar to employment with us. HR will advise and decisions made on a case by case basis.

    What We Offer

    In addition to your annual salary we also a competitive contributory DC Pension scheme arrangement, and numerous other employee benefits, including several salary sacrifice benefits. More details can be found here.


    We are striving to represent the diverse communities that we are a part of. All candidates will be treated on the basis of their merits, skills and abilities and solely by being assessed against the requirements for the job. Many of our vacancies can be considered for people who wish to work flexibly, job share or part time. 


    When you join the Canal & River Trust you become a member of an engaged team working to preserve our heritage for future generations. Come and put your skills to use on our waterways.


    Find out more about the work we do on our website:



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