Canal & River Trust

  • Waterway Operative

    Job Locations UK-London
    Job ID
    2018-5406
    Closing Date
    21/8/2018
    Position Type
    Permanent Annualised Hours
    Function
    Operations
    Advertised Salary
    £20,873.00
  • Job Purpose

    The Canal & River Trust is one of the UK’s largest charities, we maintain 2,000 miles of historic canals, rivers, docks and reservoirs, along with museums, archives and the country’s third largest collection of protected historic buildings – preserving them for future generations.  Our waterways are exciting, vibrant places to work.  You will be based at our West India Dock and the surrounding area. You will play an important role applying to help us improve, maintain and preserve our wonderful waterway network for our customers to enjoy today and into the future. 

    Most of your working time is spent in our unique and wonderful outdoor environment and your daily tasks will vary and will contribute to the maintenance, conservation and improvement of the business unit’s waterway network for local communities and visitors to enjoy.

     

    Our Operatives are required to work an annualised hours system which includes working any 5 days out of 7 including statutory holidays, so you must be happy to work a rota, which will include some weekend working. You will also be part of a 24 hour operational standby team responsible for providing emergency cover for the waterway.  This flexibility is very important in order to be certain that we can respond to critical needs when they occur.

    Knowledge, Skills/Qualifications & Experience

    Responsibilities:

    • working outside, ensure that the customer experience is maximised by providing outstanding levels of customer service in accordance with defined standards and promote Canal & River Trust by maintaining a professional approach at all times. You must be confident and happy to perform outdoors physical and varied work.
    • to provide a comprehensive service in relevant area(s) of craft expertise to the waterway teams to ensure that work undertaken on designated sites is completed to defined standards
    • undertake water control duties including the operation of structures eg locks and bridges in a safe manner to ensure that customers are not hindered in their visit to the waterway.
    • undertake key duties associated with the maintenance of the waterway and waterside eg towpath litter removal, towpath and access repairs.
    • ensure that environmental and heritage issues are taken into consideration in all work that is undertaken.
    • provide a first response for any emergencies/incidents that may occur within the waterway.
    • support asset inspections. Identify and report any structure failures, breaches, damage or pollution incidents to Operations Supervisor or Engineers.
    • assist in the planning of all specific craft related tasks in terms of equipment, materials and plant resources

    Skills & Experience:

    • you will be familiar with working in a customer facing role
    • you have high standards and will demonstrate great care in the quality and standard of your work
    • you will be a good communicator and have excellent customer service awareness - you will be the face of the Canal & River Trust on our waterways and will handle all communication with respect
    • Basic literacy and numeracy skills
    • Relevant heritage and environmental awareness  eg awareness of effects of invasive vegetation on heritage assets is an advantage
    • Countryside practice and vegetation skills are also and advantage
    • Experience using of plant/tools and equipment is desired, training will be given to use appropriate plant/tools to maintain the canal/river environment
    • Valid driving licence appropriate for vehicle to be driven.

    What We Offer

    Included in your basic annual salary we offer Inner London Allowance, a competitive contributory DC Pension scheme arrangement, and numerous other employee benefits, including several salary sacrifice benefits.

     

    We aim to represent the diverse communities we are part of and welcome applicants from across all sectors of the community. We strongly believe that a diverse workforce brings with it a diversity of ideas, thinking and ways of working which enhances what we do.

     

    When you join the Canal & River Trust you become a member of an engaged team working to preserve our heritage for future generations.  Come and put your skills to use on our waterways.

     

    Find out more about the work we do on our website: https://canalrivertrust.org.uk/about-us

     

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