We are the charity who look after and bring to life 2,000 miles of waterways across England and Wales, because we believe that life is better by water. Every role across the Trust plays it's part in transforming our canals and rivers into spaces where local people want to spend time and feel better, bringing wellbeing benefits to millions.
We are looking for a highly organised, effective communicator who is committed to resolving difficult situations to join our Boat Licence Customer Support on our London Waterways.
The role will be based at our Enfield or Brentford office and is 37 Hours per week.
Licence Support Officer is a uniformed position which operates from both the office and out on site and is responsible for a high level of customer contact with boaters within their defined geographical area to minimise licence evasion and maximise compliance with the licensing terms and conditions in an efficient and effective manner.
In this role you will be working with customers where a structured approach is required in an environment which deals with often difficult, complex and sensitive issues. Interactions could be face to face, over the phone or via written communication, so your communication skills are very important to us and to you effectiveness in this role.
Skills, knowledge & experience
At the Trust we care passionately for our waterways, and as importantly, for those who look after and use them. We strongly believe that a diverse workforce brings with it a diversity of ideas, thinking and ways of working which enhances what we do as a Trust.
In addition to your annual salary, we are offering inner london allowance and a car cash allowance. We also offer a competitive contributory DC Pension scheme arrangement, and numerous other employee benefits, including several salary sacrifice benefits.
We are striving to represent the diverse communities that we are a part of. All candidates will be treated on the basis of their merits, skills and abilities and solely by being assessed against the requirements for the job. Many of our vacancies can be considered for people who wish to work flexibly, job share or part time.