Canal & River Trust

  • Waterway Operative

    Job Locations UK-Wiltshire-Devizes
    Job ID
    Closing Date
    Position Type
    Permanent FT
    Advertised Salary
  • Job Purpose

    We are the charity who look after and bring to life 2,000 miles of waterways across England and Wales, because we believe that life is better by water. Every role across the Trust plays it's part in transforming our canals and rivers into spaces where local people want to spend time and feel better, bringing wellbeing benefits to millions. Providing the Trust with expertise to deliver maintenance and repair works on our waterways. 


    Most of your working time is spent in our unique and wonderful outdoor environment, your daily tasks will vary and will contribute to the maintenance, conservation and improvement of the business unit’s waterway network for local communities and visitors to enjoy.


    Our Operatives are required to work an annualised hours system which includes working any 5 days out of 7 including statutory holidays, so you must be happy to work a rota, which will include some weekend working. You will also be part of a 24 hour operational standby team responsible for providing emergency cover for the waterway.  This flexibility is very important in order to be certain that we can respond to critical needs when they occur.


    Knowledge, Skills/Qualifications & Experience


    • Working outside, ensuring that the customer experience is maximised by providing outstanding levels of customer service in accordance with defined standards. Promoting Canal & River Trust by maintaining a professional approach at all times.
    • Undertake water control duties including the operation of structures e.g. locks and bridges in a safe manner to ensure that customers are not hindered in their visit to the waterway.
    • Undertake key duties associated with the maintenance of the waterway and waterside e.g. towpath litter removal, towpath and access repairs.
    • Ensure that environmental and heritage issues are taken into consideration in all work that is undertaken.
    • Provide a first response for any emergencies/incidents that may occur within the waterway.
    • Support asset inspections. Identify and report any structure failures, breaches, damage or pollution incidents to Operations Supervisor or Engineers.
    • Where a vacancy arises, participate where agreed in the standby rota in order to support delivery of customer service to defined standards and reaction to emergency situations
    • Comply with Canal & River Trust Health & Safety policy and defined standards, report incidents, accidents and near misses. Complete point of work risk assessments and make adjustments to work methods where appropriate. Ensure all equipment (PPE, plant, materials etc) is appropriate for the task.


    • Experience of working within relevant environment e.g. customer service.
    • Basic literacy and numeracy skills.
    • Valid driving licence appropriate for vehicle to be driven.

    What We Offer

    In addition to your annual salary we are offer generous holiday entitlement and a competitive contributory DC Pension scheme. Other benefits can be found here.


    We are striving to represent the diverse communities that we are a part of. All applicants will be treated on the basis of their merits, skills and abilities and solely by being assessed against the requirements for the job. Many of our vacancies can be considered for people who wish to work flexibly, job share or part time.


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