Following a review of our services and to better support the needs of the huge variety of individuals and groups that use our waterways, we are now looking to recruit an engaging and positive Customer Support Administrator (CSA) to join the London and SE Customer Support regional team.
The CSA role covers two main areas; Customer Service, delivering excellence in customer service and support for customers. As part of the front of house team, you will ensure that all enquiries are managed in a friendly, helpful, professional and conscientious way. You will also produce accurate and timely communication for our customers for example, through telephone calls, notice boards, post, email, social media and our website.
The other main area this role covers is; Business Support (Administration), providing general administration and financial support to internal stakeholders in the Regional Operational Teams. You will provide services including (but not limited to), booking meetings, organisation of occupational health visits, training, building management logs and equipment servicing records.
As a CSA, you are the foundation of support and interaction with customers, often being the first face or voice that they will engage with. You will also provide a vital service to internal stakeholders, who will rely on you to help support them with the smooth running and experiences received by all the users across our waterways.
Based out of our fantastic office location, next to the canal in Little Venice and only 10 minutes’ walk from Paddington Station, you will not see this role as ‘just a job’. Alongside your great customer support and administration skills, you will have a genuine interest in the waterways that we look after, whether that be from an ecology, conservation, boating, wellbeing and/or community engagement / charity perspective.
In order to provide a high-level of service to our customers and to also map our work patterns to that of our waterway operational teams, please note that this role will involve (on a rota basis) working at weekends and also bank holidays.
Interested? then read on further to find out more about the key accountabilities of the role and to see if your skills and experiences match our requirements.
Knowledge, Experience & Skills:
On joining the Trust, we expect all colleagues to embody the Trusts’ values (Caring, Open, Local, Involvement and Excellence) and behaviours including;
In addition to your base annual salary & inner London allowance provided with this role, the Canal & River Trust offers a competitive contributory DC Pension scheme arrangement, great holiday entitlement and numerous other employee benefits, including several salary sacrifice benefits. Further details can be found here.
We believe that continuous personal & professional development are important, and through many Trust internal programmes & externally supported development programmes we are pleased to support your ongoing growth and development in this role.
At the Trust we care passionately for our waterways, and as importantly, for those who look after and use them. We strongly believe that a diverse workforce brings with it a diversity of ideas, thinking and ways of working which enhances what we do as a Trust.
We aim to represent the diverse communities we are part of and welcome applicants from across all sectors of the community. All candidates will be treated on the basis of their merits, skills and abilities and solely by being assessed against the requirements for the job. Many of our vacancies can be considered for people who wish to work flexibly, job share or part time
Before considering applying, please think about how you match all our requirements. Before submitting your cv/application, please consider how you are demonstrating your suitability to us for this role
To apply, click "Apply" and submit your CV and the associated application form.
Closing date: 11.59pm, Sunday 23rd February 2020
Interview date: Thursday 27th and/or Friday 28th February 2020
Interview Location: Canal & River Trust, The Toll House, Delamere Terrace, Little Venice, London
If, on reflection, this role is not for you, thanks for taking an interest in us. Please do search the rest of our opportunities or come back another time to see if you can find something that better suits you.