We are the charity who look after and bring to life 2,000 miles of waterways across England and Wales, because we believe that life is better by water. Every role across the Trust plays it's part in transforming our canals and rivers into spaces where local people want to spend time and feel better, bringing wellbeing benefits to millions.
The role of Customer Relationship Management Specialist, (CRM Specialist), is to provide technical expertise for the support and development of the CRM system and any associated software and systems integration.
The role holder will work with Canal & River Trust business colleagues to develop system functionality which will improve business processes and deliver efficiencies across the Trust. The CRM Manager is responsible for in depth specialist knowledge of the CRM system and for providing overall technical support by resolving service desk issues and providing expert advice to Trust colleagues.
The strategic aim of the role is to deliver the best technical solutions for the future of the Trust, to lead on innovation, demonstrate best practice in the design, development and management of CRM solutions, and manage and communicate the overall CRM solutions roadmap.
Knowledge, Experience & Skills:
Qualifications & Attainments –
Work Experience –
At the Trust we care passionately for our waterways, and as importantly, for those who look after and use them. We strongly believe that a diverse workforce brings with it a diversity of ideas, thinking and ways of working which enhances what we do as a Trust.
In addition to your annual salary we offer a generous pension scheme and other benefits. Further details can be found here.
We are striving to represent the diverse communities that we are a part of. All candidates will be treated on the basis of their merits, skills and abilities and solely by being assessed against the requirements for the job. Many of our vacancies can be considered for people who wish to work flexibly, job share or part time