Credit Control Team Supervisor

Internal job title: Credit Control Team Supervisor

Advertised Salary: c.£36,000 + benefits

Location: Remote, with the successful applicant required to be in the Leeds office with the team one day per week (Thursday). 

Looking for a new Finance opportunity that offers professional development, flexible working, creative autonomy, and prioritises well being?

The Canal & River Trust is one of the UK’s largest charities, we maintain 2,000 miles of historic canals, rivers, docks and reservoirs, along with museums, archives and the country’s third largest collection of protected historic buildings – preserving them for future generations. Our 1000+ employees care for living waterways that transform places and enrich lives, delivering greater wellbeing to millions of people.

(https://canalrivertrust.org.uk/about-us/how-we-make-a-difference).

We have an exciting vacancy within our Finance team for a Credit Control Team Supervisor, who will help lead one of our shared services areas. Without effective debt collection processes the Trust would be unable to collect any monies owing.  The impact of ineffective Credit Management would leave the Trust open to legal counter claims and customer complaints.

See our annual report here:  https://canalrivertrust.org.uk/about-us/annual-report-and-accounts

Location

The role will be based working from home, with the allocation of a nearby Hub for collaborative working in Leeds, Newark or Burnley. The successful applicant is required to be in the Leeds office with the team one day per week (Thursday).

The regularity & flexibility of travel will be discussed further at interview stage.

See our canal network here: (https://canalrivertrust.org.uk/enjoy-the-waterways/canal-and-river-network). 

We are looking for a highly effective leader with great people skills.  Through your engaging leadership style, you will develop and grow your team to educate and inspire others across the Trust and ensure delivery.

Your key accountabilities include:

• To ensure all Credit Control financial transactions are performed in accordance with the trust’s policies and all applicable statutory laws and regulations.
• To ensure that all Credit Control processes are carried out in an efficient, effective manner and in accordance with agreed SLAs.
• To ensure that Trust debt is collected as quickly and efficiently as possible to provide maximum cash flow.
• To engage with key stakeholders throughout Trust to promote services and grow relationships to benefit the Trust.
• To line manage and encourage all Credit Control staff to perform at the highest levels.
• Provide monthly transactional data to show team performance nationally.
• Act as national point of expertise and best practice, assisting colleagues in following SAP & Trust processes and procedures, providing training as required.
• Work to cyclical financial deadlines.
• This role is expected to perform Internal Audits on other areas of SSC in line with the QMS Audit Plan.
• Displaying the Trust values and behaviours at all times. 
• Ensuring that diversity and inclusion are integrated into all aspects of Trust life and promoting inclusion by challenging behaviour, practices, actions, or decisions that are counter to the objectives of the Trust’s policies and values. 

About you

Technical:

• Extensive Credit Control Experience.
• Experience of operating to a quality management system.
• Quality management system training. 
• Line management experience, beneficial. 
• SAP experience in particular FICO, Credit Management and SD modules including Testing. 

General:

• Excellent attention to detail.
• the confidence and drive to take a visible lead on process and control improvements, not being afraid to innovate and break with previous convention.
• Excellent interpersonal skills with the ability to foster strong working relationships and team culture.
• An exceptional communicator, both verbally and in written form, being able to explain complex financial information to people across the organisation.
• Excellent Microsoft Excel skills (including lookups and pivot tables). 

To Apply:  click on the "Apply for this job" button and follow the process - complete the application form & upload current CV.

If you have any questions about the role please contact CRT.recruitment@canalrivertrust.org.uk

We reserve the right to close this vacancy early if we receive sufficient suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible.

In addition to your salary of c.£36,000, you will benefit from a competitive contributory DC Pension scheme arrangement, great holiday entitlement and numerous other employee benefits, including several salary sacrifice benefits, all of which can be found here (https://canalrivertrust.org.uk/about-us/work-for-us/our-benefits). These include: 

• 25 days paid holiday, plus paid Bank Holidays, increasing to 27 days plus Bank Holidays after 3 years
• Home working status with ‘hub’ facilities available if a need to work outside of home – flexibility. Monday to Friday working, no weekend working. 
• Annual £200 personal learning & growth award to spend on any learning related activity – hobbies; aspirations etc. 
• Free access to specialist counselling on a range of issues – health; financial; lifestyle; well-being; domestic & neighbourly matters. 
• Access to a range of employee benefits including – store discounts; boating holiday discounts; holiday purchase scheme. 
• 2 days paid volunteering leave, volunteering for local community project work.

At the Trust we care passionately for our waterways, and as importantly, for those who look after and use them. We strongly believe that a diverse workforce brings with it a diversity of ideas, thinking and ways of working which enhances what we do as a Trust. We are striving to represent the diverse communities that we are a part of and welcome applicants from across all sectors of the community.

All candidates will be treated on the basis of their merits, skills and abilities and solely by being assessed against the requirements for the job.

When you join the Canal & River Trust you become a member of an engaged team working to preserve our heritage for future generations. Come and share your passion and knowledge with a team that makes a difference to millions of people every day.

Find out more about us on our website: https://canalrivertrust.org.uk/about-us