Regional Face to Face Fundraising Manager

At the Canal & River Trust, we believe life’s better by water, and that the waterways we take care of make an important contribution to the health and wellbeing of local communities and economies.  We have an extraordinary range of professionals to help bring our waterways to life, including people with the knowledge and skills to deliver high-quality geographic information systems and services.

Working for the Trust we believe passionately that our waterways can play an important role in mitigating the impact of climate change, helping to reduce the levels of greenhouse gas emissions which drive global warming. Our network of canals and river navigations in the hearts of towns and cities are perfectly placed to provide ‘net zero’ solutions & reduce the impact of climate change, as well as providing fantastic green & blue doorstep destination spaces for everyone to enjoy.

See how we make difference: https://canalrivertrust.org.uk/about-us/how-we-make-a-difference

As the Regional Face to Face Fundraising Manager you will play a significant role in the  management of our regional F2F Fundraisers who work on our canal and waterway towpaths, attractions and museums, events, open days and private sites ensuring our Values & Behaviours and performance excellence standards are met on a consistent basis.

You will be responsible for all regional tactical planning, systems and ways of working associated with the face-to-face fundraising team.

The successful candidate will deliver the agreed results targets and KPI’s for the region in recruitment of Friends, Contactless Donations, Newsletter acquisition and any other new methodsand products; ensuring a positive and professional committment to local engagement and promotion of the Trust’s brand. You will support the delivery of events and engagement, and support the National F2F Fundraising Manager in the pursuit of championing and maintaining a high performance culture of results, behaviours and values outlined by the Trust.  

Location & coverage

This is a hybrid role with mainly remote working for at least 60% of the week and work at local hub/home. It involves regular travel around the region to different sites. You will be assigned one of the below main hub spaces as as your formal base -   

Relevant hubs:  Leeds/Burnley/Ellesmere Port/Bradford/Anderton.

The regularity & flexibility of travel will be discussed further at interview stage. 

Working Hours: 37 hours Wednesday - Sunday. 

View our canal network here: https://canalrivertrust.org.uk/enjoy-the-waterways/canal-and-river-network

Find out more about Fundraising here: https://canalrivertrust.org.uk/donate

Key Accountabilities: 

• Working with the National F2F Fundraising Manager to devise robust strategies that adopt a growth mindset and support achieving volume and quality based fundraising targets, developing fundraising techniques that improve income generation for the Trust.
• Lead on the tactical planning and through the F2F fundraising team leaders ensure effective deployment of the fundraising team (including the welfare, site booking and planning, scheduling rotas and risk assessments)
• Lead on all processes associated with the programme including Recruitment, performance management, site visiting, logistics, results management, associated admin and project work.
• Directly line manage all Fundraising Team leaders and Fundraising Performance coaches within a region; with an ambition to grow the teams and headcount into new areas of working and regional locations.
• Be field based, visible and site visiting regional fundraisers for 60% of the working week and create a values and behaviours based culture of ethical and compliant successful fundraising.
• Lead the team to achieve agreed income targets and KPI’s and take prompt action to problem solve where targets are not being met.
• Provide data to Insight Data Analyst on a weekly basis to enable weekly performance reports on a national and regional basis to be produced and identify areas of performance improvement and opportunities.
• Responsible for ensuring that all data obtained by donors is managed and processed in accordance with the GDPR and Trust procedures.
• Identify training and development needs within the fundraising team and adept at providing performance coaching and management to meet standards.
• Ensure that the F2F fundraising team Maintain high standards of integrity and behaviours, compliant with the fundraising code of practice and is consistent with the Trust’s values.
• Supervise and support mystery shopping and observational audits of every fundraiser in their team; gaining insight, data and evidence that can be used to support best coaching practices and areas of training and development.
• Develop and regularly review new and existing working locations like high footfall towpath locations, Covid-19 secure locations, events that will support the recruitment of our Friends, contactless donations and newsletter acquisition.
• Develop and implement newly introduced “supporter” offers, products and propositions that complement our 3-tiered approach like local call to actions, volunteer recruitment and wider fundraising products.
• Responsible for overseeing and managing our health and safety culture and ensuring daily risk assessments and health and safety guidelines are being carried out comprehensively in line with the Trusts procedures.

Skills, knowledge & experience:

Qualifications, Attainments & Work experience:

• A-level or NVQ Level 3 business administration qualification or equivalent work experience.
• Significant experience of managing financial performance, targets and KPI’s.
• Good knowledge of health and safety procedures
• Significant experience in face-to-face fundraising
• Experience of management, supervision, and coaching
• Experience of leading volunteers and working within local communities
• A good knowledge of the codes of best practice set out by the Fundraising Regulator & Institute of Fundraising
• Experience of working within the Third Sector/Voluntary organisations is desirable
•  

Skills:

• Excellent communication skills, both written and verbal
• Excellent interpersonal skills
• Excellent people management skills
• Ability to plan, monitor and align fundraising priorities to meet the business objectives of the Trust
• Highly self-motivated with the ability to motivate others
• Ability to analyse statistical information to effectively manage team outputs
• Ability to work well under pressure
• Proficient in using Office, in particular Excel.
• Excellent organisational skills
• Ability and willingness to work bank holidays / evenings / weekends as required
• Driver’s licence - Essential

As this role is on the Rehabilitation of Offenders Act 1974 Exception Order applicants must state the details of any cautions or convictions whether spent or unspent on the self-disclosure section of the application form.This job involves regulated activity with children and adults at risk as defined by the Protection of Freedoms Act 2012. Therefore, an Enhanced Criminal Record check will be undertaken by the successful candidate prior to employment. A criminal record is not necessarily a bar to employment with us. HR will advise and decisions made on a case by case basis.

We reserve the right to close this vacancy early if we receive sufficient suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible