Attraction Assistant

Attraction Assistant - Retail 

Temporary vacancy until December 2025– includes weekends 

Based: Trevor Basin Visitor Centre, LL20 7TY.

Salary: £24,782 pro rata

Working Hours:  784 annualised hours, Monday to Sunday.

Interview Date: Thursday 12^th June

Role Start Date: Saturday 21^st June

Our World Heritage Site Visitor Centre is a thriving and historic visitor attraction in North Wales, close to Wrexham and Llangollen, and we want to ensure that all our visitors have a fantastic welcome and a memorable visit. 

We have exciting activities and events all year round and are looking now to recruit people with a strong customer service focus, a welcoming approach, and the flexibility to work on our welcome desk, servicing customers in our on-site shop, to ensure that every visitor has a memorable experience. 

As an Attraction Assistant you will be working in the retail area of the visitor centre offering a wonderful warm welcome to visitors from all over the world.  Your focus is to make sure that every visit is memorable. The role is incredibly diverse and may include welcoming tour groups, selling popular merchandise, assisting with events and activities, cleaning the visitor centre, directing families around the site, engaging with boaters, assisting with demonstrations, and working very closely with volunteers.

There will be an element of administration in this role, you will be expected to assist the Destination Supervisor with inputting invoices, generating stock and leaflet orders, social media posts and banking reconciliation. You will also assist in supervising a team of volunteers and take responsibility for site safety while on duty.

The Canal & River Trust is one of the UK’s largest charities, we maintain 2,000 miles of historic canals, rivers, docks and reservoirs, along with museums, archives and the country’s third largest collection of protected historic buildings – preserving them for future generations. Find our more about us by visiting our website here https://canalrivertrust.org.uk/about-us       

If you care about ensuring a memorable visitor experience, we'd love to hear from you. You will be working 3 to 4 days a week over the summer months and 2 to 3 days during the winter months, this will include working weekends and bank holidays. Full training & uniforms will be provided. 

Responsibilities of the role will include: 

• Provide a warm welcome and a positive customer experience.
• Selling retail items or supporting an activity at an event, ensuring every visitor feels welcomed and is keen to return.
• Ensure that customer excellence is a priority at all times - being approachable and helpful in responding quickly to questions and dealing with enquiries, particularly when on the welcome desk, or by phone/email.
• Promotion and delivery of special events. 
• Flexible approach to the rota to work across departments involving welcome desk, retail and administration. 
• Ensure retail stock is kept up to date, replaced, recorded, and help to prepare any stocktaking counts. 
• Support the team with general administrative duties that arise throughout the day such as distributing post, receiving and recording general deliveries.
• Creating a and scheduling social media posts.
• Inputting of invoices and banking reconciliations onto the till system.

About you

If you'd love to work in a unique, fun and engaging busy visitor attraction with a pretty special iconic status, then this may be just the environment for you.

You'll understand how the role you play in every customer contact can really have an impact on their enjoyment of their visit to us - whether holiday, special event, educational day out or quick visit for with friends.  You are able to work occasionally through the week, but understand that the weekends, bank holidays and school holiday periods are when you are most likely to work.  

Skills & Experiences: 

• Relevant experience in a similar customer facing environment (e.g retail, hospitality), however more importantly, you can demonstrate you understand what a great customer experience is.
• IT skills - using Microsoft Office & Internet, social media and willing to learn our systems – SAP, DigiTickets.
• Demonstrate excellent interpersonal skills - courteous and helpful  
• Ability to work well under pressure during busy periods and thrive on a busy working environment 
• Attention to detail 
• Ability to prioritise tasks and manage workload 
• Work independently when necessary to assist the Destination Supervisor.
• Take responsibly of the site safety

If you have any questions please do not hesitate to get in contact with one of the recruitment team at CRT.recruitment@canalrivertrust.org.uk   

If you'd love to work in a unique, fun and engaging busy visitor attraction with a pretty special iconic status, then we'd love to hear from you.

We reserve the right to close this vacancy early if we receive sufficient suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Find out more about the work we do and opportunities we have on our website: https://canalrivertrust.org.uk/about-us 

You will be working with a friendly caring team to deliver an very important service offering our customers  across the waterway a positive experience and a desire to return.  Get involved in organising and delivering great, fun events that spread knowledge and understanding of the Canal & River Trust and the great work we do.

At the Trust we care passionately for our waterways, and as importantly, for those who look after and use them. We strongly believe that a diverse workforce brings with it a diversity of ideas, thinking and ways of working which enhances what we do as a Trust. We are striving to represent the diverse communities that we are a part of. All candidates will be treated on the basis of their merits, skills and abilities and solely by being assessed against the requirements for the job. Many of our vacancies can be considered for people who wish to work flexibly, job share or part time.